My bluetooth stopped working I cannot get it to turn back on

[LP4RRLLC]

My bluetooth completely stopped working following windows update, please help me.

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[Gaya1239]

Hi @LP4RRLLC,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue Bluetooth stopped working after a Windows update on your HP OMEN Notebook - 15-5210nr, here's how to troubleshoot and resolve the issue:

Step 1: Check if Bluetooth is Enabled

1. Press Windows + A to open the Action Center and look for the Bluetooth toggle.
   • If it's missing, the driver might not be working correctly.
2. Go to Settings > Devices > Bluetooth & other devices and ensure Bluetooth is turned on.

Step 2: Run the Bluetooth Troubleshooter

1. Press Windows + I to open Settings.
2. Navigate to Update & Security > Troubleshoot.
3. Select Additional troubleshooters > Bluetooth > Run the troubleshooter.
   • Follow the on-screen instructions.

Step 3: Verify Bluetooth in Device Manager

1. Press Windows + X and select Device Manager.
2. Expand Bluetooth. Look for:
   • Bluetooth Adapter (e.g., Intel, Realtek, Qualcomm).
   • If there's a yellow triangle or it's missing, the driver may need reinstalling.
3. Right-click the Bluetooth adapter and select:
   • Enable device (if it's disabled).
   • Update driver > Search automatically for updated drivers.

Step 4: Roll Back or Reinstall Bluetooth Drivers

1. In Device Manager, right-click the Bluetooth adapter and select Properties.
2. Go to the Driver tab and choose:
   • Roll Back Driver (if available).
   • If not, choose Uninstall device > Check Delete the driver software for this device > Click Uninstall.
3. Restart your laptop. Windows will reinstall the driver automatically.

Step 5: Install the Latest Drivers Manually

1. Visit the HP Support Website.
2. Search for your model: HP OMEN Notebook - 15-5210nr.
3. Download and install the latest Bluetooth driver for your notebook model.

Step 6: Check for Missing Windows Updates

1. Press Windows + I > Update & Security > Windows Update.
2. Click Check for updates and install all pending updates.
   • Some updates may include driver fixes.

Step 7: Restart Bluetooth Services

1. Press Windows + R and type services.msc. Press Enter.
2. Locate the following services and ensure they are Running:
   • Bluetooth Support Service
   • Device Association Service
   • Device Install Service
3. If any are stopped, right-click the service and select Start.

Step 8: Reset the Network

1. Go to Settings > Network & Internet > Status.
2. Scroll down and select Network reset.
3. Follow the instructions and restart your computer.

If the Problem Persists

• Perform a System Restore to roll back your system to a point before the Windows update:
  1. Press Windows + S and search for System Restore.
  2. Follow the prompts to restore your system.

Refer to this document: Connecting a Bluetooth device to an HP computer

HP PCs - Connecting a Bluetooth device (Windows)

Pair a Bluetooth device in Windows

I hope this helps. 

Take care and have a good day.

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