• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-23-2023 11:53 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV)
Operating System: Microsoft Windows 11

Hello everyone,

 

I have recently purchase the computer linked to my post.
When I have tried to play quite demanding games it crashes quite quickly after the launching. 

It occurred with : Elden Ring / Dark souls 3 / New World / Warzone 2.
At the begging I thought that maybe it was a compatibility issue between those and my computer but after contacting the support today, I ,without paying attention, launch a new test when my computer was unplugged and everything worked fine !

So I am asking myself what could lead to this situation ? 
I know that when on "battery mode" game are downgraded but even when I downgrade the graphic myself they still crash. 

I am highly suspecting a mistake either in the alimentation configuration or in the construction. 

 

Do you have any idea of what could cause that ? 
In order to solve this situation, I have :

  • Update every driver.
  • Reset my computer : to factory parameters (2 times), by keeping my files
  • Contact the games support, they could not help me
1 REPLY 1

‎01-24-2023 06:08 AM

HP Recommended

On the event log it is logged as :

"Microsoft-Windows-Kernel-Power 41"

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.