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Gamnist
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My hp omen laptop doesn't boot

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Hp omen 15-dc0013nq
Microsoft Windows 10 (64-bit)

I have an hp omen 15-dc0013nq gaming laptop which has a 256 gb ssd and a 1tb hdd with windows installed on ssd. 2 days ago i was trying to play a game installed on hdd but an error popped when i tried to launch it saying that the game couldnt be found so i tried to search it in documents but there were only the partitions from ssd. I restared the laptop and everything went normal. 

Now, i had the same problem and restarted the laptop. But it froze at the start screen with omen logo for almost 1 minute and then appeared an error on a black screen that was saying " hard disk error / please run the hard disk test in system diagnostics / Hard disk 2 (3F2) / F2 system diagnostics. So i entered the hw diag and tried hard drive chech which says 1 passed and in storage test says "no storage installed". How should i solve this problem?? The laptop is in warranty, [edit]  but the robot in support says it is expired and i can't contact a real person.

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Gamnist Welcome to HP Community!

 

I understand that you are getting hard disk error.

 

Please perform the troubleshooting steps as mentioned in the below link.

 

https://support.hp.com/in-en/document/c01443465

 

If the issue still persists, please contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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