My laptop camera and mic is not working

[Paras-verma]

My laptop camera and microphone are not working 
And I have tried everything i found on youtube 

[VikramTheGreat]

Hi @Paras-verma,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I completely understand how frustrating it is when your laptop’s camera and microphone stop working, especially when you've already tried everything you could find online. You're not alone, and I’m here to help you get this resolved with care and clarity.

Let's Fix Your Camera and Microphone on Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
 

Here are the steps to troubleshoot and restore functionality:
 

Step 1: Check Device Manager

1. Press Windows + X → Select Device Manager.
2. Expand Imaging Devices and Audio Inputs and Outputs.
3. If you see your camera or microphone with a yellow warning icon: 
   • Right-click → Update driver → Search automatically.
   • If missing, click Action → Scan for hardware changes.

Step 2: Enable Devices in Privacy Settings

1. Go to Settings > Privacy & Security > Camera.
2. Make sure Camera access and Let apps access your camera are turned ON.
3. Repeat for Microphone under Privacy & Security > Microphone.

Step 3: Reinstall HP Drivers

Sometimes Windows updates or third-party apps can break drivers. Reinstalling from HP directly is the safest fix.

🔗 Victus Gaming Laptop 15-fa0057ng (763Y9EA) Software and Driver Downloads | HP® Support

Step 4: Use HP Diagnostics

HP offers built-in tools to test your camera and mic:

• Download HP PC Hardware Diagnostics Windows from the support page.
• Run the Audio Test and Camera Test.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[paras-verma7454]

Still, the issue is not solved 

and Hp diagnostics tests failed but shows all drivers are updated 

mic: 

Device SWD\MMDEVAPI\{0.0.1.00000000}.{59a64867-fd35-4232-b011-372f2fa01ff8} was configured.

Driver Name: audioendpoint.inf
Driver Package ID: audioendpoint.inf_amd64_271c4d03bad18da8
Class GUID: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Driver Date: 03/31/2024
Driver Version: 10.0.26100.1
Driver Provider: Microsoft
Driver Section: NO_DRV
Driver Rank: 0xFF0000
Matching Device ID: MMDEVAPI\AudioEndpoints
Outranked Drivers: c_swdevice.inf:SWD\GenericRaw:00FF3001
Device Updated: false
Parent Device: INTELAUDIO\CTLR_DEV_51C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_8A50103C&REV_10EC\5&191def02&0&0000DIF_000A&UIF_0000

camera: 

Device USB\VID_04F2&PID_B766&MI_00\6&28651dbc&1&0000 was started.

Driver Name: usbvideo.inf
Class GUID: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: usbvideo
Lower Filters: WdmCompanionFilter
Upper Filters:

[VikramTheGreat]

Hi @Paras-verma,

Thank you for letting me know that even after trying the steps, you still have trouble.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[Paras-verma]

Didn't get the private message request