My laptop doesn't turn on. Caps lock light on but it doesn't blink

[Joojo95]

I have an HP Pavillion Gaming 15-ec0013dx. when I turn on the laptop, it doesn't boot. I have a blank screen but my fans and keyboard light turn on.  The caps lock light illuminates but doesn't blink.

[Nal_NR]

Hi @Joojo95,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with your unit not booting.

CAUTION:

If your computer does not turn on, wait at least 5 minutes before troubleshooting the computer. Your computer might be installing an update for Windows or the BIOS or detecting new hardware. During this update process, you can expect the screen to be blank for several minutes. It might damage the computer if this process is interrupted. Do not turn off or unplug the computer during the update process.

Remove discs and devices and perform a hard reset

To determine whether you need to contact HP or troubleshoot startup issues, perform a hard reset.

NOTE: A hard reset does not affect data saved on your computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
• NOTE: Do not disconnect your mouse, keyboard, or monitor.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
• NOTE: Be sure that you use the AC adapter that was shipped with the computer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Joojo95]

I have tried the hard reset method but no changes. I removed both rams and cleaned it, but it still did not work. when I power the laptop on, the fan spins, the keyboard lights turn on, and the capslock light illuminates

[Nal_NR]

Hi @Joojo95 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This looks like a hardware issue. This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!