My laptop screen is flickering

[920Harsh]

My laptop screen is flickering on and off and i cant even run system hardware diagnostics

[VikramTheGreat]

Hi @920Harsh,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP laptop screen is flickering on and off, and you're unable to run system diagnostics. It could be due to a hardware issue, driver conflict, or even a loose display connection. Here's a step-by-step guide to help you troubleshoot:

Immediate Steps to Try:

1. Hard Reset the Laptop:
   • Turn off the laptop.
   • Unplug the power adapter and remove any external devices.
   • Press and hold the power button for 15 seconds.
   • Plug the power back in and turn it on.
      
2. Boot into Safe Mode:
   • If the screen stays on long enough:
     • Hold Shift and click Restart from the Start menu.
     • Go to Troubleshoot > Advanced options > Startup Settings > Restart.
     • Press 4 to boot into Safe Mode.
   • If the flickering stops in Safe Mode, it's likely a driver or software issue.
      
3. Connect to an External Monitor:
   • Use HDMI or USB-C to connect to another display.
   • If the external monitor works fine, the issue may be with your laptop screen or cable.
      
4. Try HP Hardware Diagnostics via USB: If you can’t run diagnostics from the laptop:
   • Use another computer to download the HP PC Hardware Diagnostics UEFI tool: Download from HP
   • Create a bootable USB and run diagnostics from there.

 If You Can Boot into Windows:

• Update Graphics Drivers:
  • Go to Device Manager > Display adapters.
  • Right-click your graphics driver and choose Update driver.
  • Or visit HP Support to download the latest drivers.
     
• Disable Hardware Acceleration:
  • In apps like Chrome or Office, go to settings and disable hardware acceleration to see if it helps.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support