My laptop shutdowns automatically

[Vetrichsanakyan]

My laptop shutdowns automatically 

[Hawks_Eye]

Hi @Vetrichsanakyan 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the issue—I’m really sorry your HP laptop is shutting down on its own. That kind of behavior can be alarming, especially when you're in the middle of something important. Sudden shutdowns usually point to thermal protection, power delivery faults, or system-level instability.

Let’s walk through a focused recovery process to help stabilize your laptop:

Step-by-Step Fix for Sudden Shutdowns

 

1. Check for Overheating

• Feel the bottom of the laptop after shutdown—if it’s hot, thermal protection may be triggering
• Use HP Hardware Diagnostics to run a System Test and Thermal Test:
  • Restart and press Esc, then F2
  • Run the full test and note any thermal warnings

Overheating can cause automatic shutdowns to protect internal components.

 

2. Clean Air Vents and Fan

• Power off and unplug the laptop
• Use compressed air to gently clean side and bottom vents
• Avoid tilting the can or using high pressure near fan blades

Dust buildup restricts airflow and raises internal temperatures.

 

3. Update BIOS and System Drivers

• Visit: HP Drivers & Software
• Enter your laptop’s model number
• Download and install:
  • BIOS update
  • Chipset drivers
  • HP System Event Utility

These updates help regulate fan behavior, thermal thresholds, and power management.

 

4. Check Battery and Power Adapter

• If using battery: run Battery Test in HP Diagnostics
• If using adapter: ensure it’s genuine HP and not overheating
• Try using the laptop on AC power only (with battery removed, if possible)

Faulty power delivery can cause voltage drops and trigger shutdowns.

 

5. Review Event Logs

• Press Windows + X, select Event Viewer
• Go to Windows Logs > System
• Look for Critical events around the time of shutdown (e.g., Kernel-Power, Thermal Events)

This helps confirm whether the shutdown is hardware-triggered or software-related.

Let me know what the diagnostics report or if you notice any patterns in the shutdown timing—I’ll guide you further based on that. 

You’re doing everything right by catching this early—I’ll stay with you until it’s resolved.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye