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My laptop sound inst working properly.

OMEN by HP Laptop
Microsoft Windows 10 (64-bit)

So, i bought this computer awhile ago, and i noticed now that my speakers aint working well. The sound reproduced by them sometimes (usually when I switch the computer on they are working well) is laggy, crashes and does strange noises. The volume also goes down significantly. The problem doesn't seem to happen with headphones plugged in. Any tip of what i should do to fix this problem? Thank you.

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49,520 49,455 9,896 16,713
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HP Recommended

Solved!

My laptop sound inst working properly.

Hi,

 

Can you post back with the full Model No. and Product No. of your Omen - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

Regards,

 

DP-K

 

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My laptop sound inst working properly.

Product Nº: E9N33EA#AB9

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HP Recommended

Solved!

My laptop sound inst working properly.

Hi,

 

Try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75983.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76608.exe

 

When the Chipset reinstallation has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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My laptop sound inst working properly.

It worked. The problem is fixed, i think. Thank you for the help David.

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Solved!

My laptop sound inst working properly.

You're more than welcome :generic:

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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