My screen is black except the icons and taskbar. What to do?

[karanzulu997]

My laptop screen is black except the icons and taskbar. Everytime I restart my laptop and once again it starts. How to solve this issue?

[zoey7886]

@karanzulu997, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a Black Screen Except for Icons and Taskbar! 

We're thrilled to have the opportunity to assist you and provide a solution.  

There are several steps you can try to diagnose and fix the issue of your laptop screen going black except for the icons and taskbar:

Step 1: Restart in Safe Mode

1. Restart your laptop: While it's booting up, repeatedly press the F8 key (or Shift+F8 for newer versions).
2. Select Safe Mode: From the boot menu, select 'Safe Mode'.

Step 2: Update Graphics Drivers

1. Open Device Manager: Press Windows + X and select 'Device Manager'.
2. Locate Display Adapters: Expand the 'Display Adapters' section.
3. Update Drivers: Right-click on your graphics card and select 'Update Driver'. Follow the on-screen instructions to update.

Step 3: Check Screen Resolution Settings

1. Open Settings: Click on the Start menu and select 'Settings' (gear icon).
2. Go to System Settings: Click on 'System'.
3. Select Display: Click on 'Display' and ensure that the resolution is recommended and suitable for your screen.

Step 4: Perform a System Restore

1. Open Control Panel: Go to the Start menu and type 'Control Panel', then select it.
2. Navigate to Recovery: Click 'Recovery' in the Control Panel.
3. System Restore: Click 'Open System Restore', then follow the on-screen instructions to restore your system to a previous working state.

Step 5: Scan for Malware

1. Open Windows Security: Go to Start > Settings > Update & security > Windows Security.
2. Select Virus & threat protection: Click 'Quick scan' to check for any malware that might be causing the issue.

Step 6: Reinstall or Repair System Files

1. Open Command Prompt: Search for 'cmd', right-click on Command Prompt and select 'Run as administrator'.
2. Enter C  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,