My wifi is not visible in the menu. When I checked the device manager, it's showing Code 10

[Prakhar27]

My wifi is not visible in the menu. When I checked the device manager, it's showing "This device cannot start. (Code 10) Operation failed". How can i fix these issues?

[banhien]

@Prakhar27 

Its specs

             https://support.hp.com/au-en/document/c06362566

Please download and install  (second item):

               Intel® Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi®  driver

Regards.

[Prakhar27]

I have to download the Wifi-22.140.0-Driver64-Win10-Win11 right?

[banhien]

@Prakhar27 

There are only 2 items on the link and you have to download and install item # 2

Regards.

[Prakhar27]

I have downloaded and installed the suggested file. It started working fine but sometimes I still get the above mentioned error and my wifi is not visible. What can I do now?

[Prakhar27]

Please provide me with a better solution. I am facing difficulties due to this problem 

[Anand_Andy]

Hi @Prakhar27,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Gaming - 15-Dk0047tx. Not to worry I will help you to get a resolution to resolve the issue.

The Code 10 error is one of several Device Manager error codes. It's generated when Device Manager can't start the hardware device, a situation usually caused by outdated or corrupted drivers.

A device may also receive a Code 10 error if a driver generates an error that the Device Manager doesn't understand. In other words, a Code 10 error can sometimes be a very generic message indicating some kind of unspecified driver or hardware problem.

The Code 10 error could apply to any hardware device in Device Manager, though most Code 10 errors appear on USB and audio devices.

Try Updating the BIOS (Basic Input Output System)

If the issue still persists, then we need to perform an HP Cloud Recovery (clean install of Windows.)

It could also be a hardware problem that is causing the Code 10 error but you could try a repair install of Windows. If that doesn't work, try a clean install of Windows. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[banhien]

@Prakhar27 

Now the link has 4 items, you have to download and install item #1 which has newer code

Regards.