NVIDIA Control Panel shows external displays in AMD Radeon but not NVIDIA

[ALT21]

I have an OMEN gaming laptop as well as two OMEN 34 screens. The two screens use the display port cables they came with attached to a ThinkPad hub which connects to the notebook through one of the USB-C ports to the left. 

The two screens are seen by the notebook and perfectly useable. I can configure them in the display section of the control panel for the notebook just fine. They are set up to extend on the system control panel and work as intended that way.

I want to span the two external screens as one so that they can be read as a single display by a game. In the NVIDIA control panel, the option to span displays with Surround under the "3D Settings>Configure Surround, Physx" is grayed out.

I called NVIDIA support about the issue, and they told me that the issue had to be with the OMEN computer because none of their troubleshooting worked. I called OMEN twice about the issue, but they keep saying to call NVIDIA, so I called them again. Everyone just keeps telling me to talk to the other person and no one actually fixes the issue.

Originally only the NVIDIA GeForce option was showing in the diagram for the NVIDIA control panel. It was only reading the original display and not the two external displays, even though the external displays were working normally on the laptop. We did a lot of troubleshooting and nothing changed that until I powered down the computer by holding the power button and F6 continuously for 20 seconds, then rebooted. Once I did that, the diagram in NVIDIA control panel started showing both the NVIDIA GeForce and the AMD Radeon, but the NVIDIA no longer read any of the screens. The diagram just shows the gray box with a USB-A port and a HDMI port. The Radion shows a gray box with a UBC-C port and a line connecting to the original display, then two Display Ports with a line each connecting to one of the two OMEN external displays. I have tried changing the 3D settings to "High Performance NVIDIA processor" from auto-select and it did not change anything. I then tried selecting programs individually and changing them to NVIDIA and it did not change anything. 

In the "Physx Settings" to the right of the "Surround Configuration" window under the "3D Settings>Configure Surround, Physx" section of the NVIDIA control panel, I have tried setting it to auto select, to NVIDIA GeForce RTX 4060 Laptop GPU without the "Dedicate to Physx" checked, to NVIDIA GeForce RTX 4060 Laptop GPU with the "Dedicate to Physx" checked, and to CPU, but no matter what I have it on, the diagram only shows AMD Radeon graphics reading the displays. Nothing changed anything. I just need the NVIDIA to read the two displays so that I can span them together as one to play a game that only allows me to select one screen to display and won't work on the normal control panel system display settings extend. That's it. It really shouldn't be this difficult, expecially since this is a brand new notebook with two brand new screens on a brand new hub, all bought new and not pre-owned. Someone please give me a solution that will actually work. I saw in multiple places other people having this issue but no solution. Thanks

[Irfan_06]

Hi @ALT21,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware component and may need advance support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support