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12-11-2021 09:16 PM - edited 12-16-2021 09:33 PM
Product: Omen 15 (2018) dc-0xxx
Operating System: Microsoft Windows 11
What failed: rtux64w10.sys
FINAL UPDATE : Please look at my last post with a firmware/driver link which solved my problem. It might help you too.
After upgrading to windows 11, I've been experiencing this BSOD a lot. I'd say at least 3 times a day and its becoming really annoying now. So far from what I've looked at on the internet, I've found its some network driver issue. I updated all my drivers but still am getting the BSOD. I also am not able to download anything from the internet. I am unsure if its the driver which is causing this but downloading anything from chrome and edge gives me a "network error" download failed message. Also getting "download write error" for intel drivers. Please help me with this. I cant live with 3 BSODs a day.
8 REPLIES 8
12-12-2021 08:24 AM
The only suggestion I can offer, would be to use another PC to download the latest W11 driver for your Intel 9560 wifi adapter from the link below.
Copy it to a USB flash drive, plug the flash drive into your 15-dc0085tx notebook, run the driver from the flash drive, or copy the driver from the flash drive to your notebook's desktop, and run it.
12-12-2021 09:06 AM - edited 12-12-2021 09:09 AM
Hey thanks for the reply. Just installed the driver. Will check back in couple of days of testing to see if there are any more BSODs and report my findings.
Update 1 : The download issue has been fixed. Can download and save anywhere on the system.
12-12-2021 11:16 AM - edited 12-12-2021 11:25 AM
Did not try it with edge.
Update 2 : Got 2 more BSODs by opening a couple of tabs in chrome. Error still caused by rtux64w10.sys (shown on the BSOD screen). I do have a lot of tabs open but I also have 32 gb of ram and a tab disabler which turns off the tabs when not in use after a period of time so that should not be a problem (ram usage is 8.7/31.9).
Update 3 : Tried downloading with Edge.
1st attempt - Couldnt download. Network issue. (tried with the option "open")
2nd attempt - Downloaded (tried with the option "open" again)
3rd attempt - Browser crashed (tried with the option "save as" since the previous attempt downloaded the file but could not open file location).
This is getting really annoying and frustrating now.
12-12-2021 11:27 AM - edited 12-12-2021 12:05 PM
Unfortunately, I don't have any other suggestions for you to try.
When you google the error that is generated by the BSOD, you will find various problems related to that file.
You may want to go back to using W10 until more of the bugs are worked out of W11.
12-16-2021 09:31 PM
Update 3/4 : Installed this driver - https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-usb-c-dock-g5/27767205/swItemId/ob-260...
I am using a type c dock that also connect my ethernet cable. My research for this issue led me to some posts which were having problems with the same BSOD issue but with a dock. So I looked it up and people were using the G5 dock. Under the G5 dock there was a firmware driver thing. I took a chance and installed that and so far I havent had a problem with the BSODs. For anyone having this issue, please try and install the driver and observe the results.
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