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‎11-22-2020 03:22 PM

HP Recommended
Product: HP pavilion gaming 16-a0901nc
Operating System: Microsoft Windows 10 (64-bit)

Hello, my brand new laptop (I use it since monday) started making unusual sounds today and they are getting louder. At first I didnt almost hear it, but now it got louder and I cant ignore it and it seems that the performance dropped a bit, I didnt have any lags or glitches at all before, but now sometimes during gameplay a glitch appears on the lower side of the screen in a form of a line. The sound is coming from the right side of the laptop whitch is the side where the procesor is located. I really dont think it is coming from the fan (it doesnt sound like it). I recorded it, you can acces it through the link bellow.


thank you for help, Jan

 

RECORD 

 

2 REPLIES 2

‎11-22-2020 10:00 PM

HP Recommended

@JanDivis 

 

Please do a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                  https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104209.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎11-23-2020 03:53 AM

HP Recommended

I did so but it didnt solve the problem. I am pretty sure the sound is coming from the hardware. 

Thanks Jan

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