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‎07-17-2019 10:12 AM

HP Recommended
Product: HP Pavilion 15-bc514TX 2019
Operating System: Unknown

Hello. 

I recently ordered a HP Pavilion 15-bc514TX 2019 from amazon.   

First of all , it came in a big carton. Inside it was fully bubble wrapped and perfectly packed, but to my surprise their was no HP box. There was just the laptop sitting inside all the packing, a separately packed battery and charger, and a small hp manual as to how to setup the system.

Also, in the specs it was written that it had 512gb HDD and 512gb SSD, but i got only 512GB SSD in my system. Going deep into amazon comments, according to people, there is a slot free for HDD and HDD is not provided.

So i was curious about what to do further. Should i keep it or consider a return?
Please help as soon as possible.

Thanks

1 REPLY 1

‎07-17-2019 12:32 PM - edited ‎07-17-2019 12:41 PM

HP Recommended

Hello @SahilChawla7!

 

Checking specifications on HP Support for the HP Pavilion 15-bc514TX shows me it includes a single 512 GB PCIe® NVMe™ M.2 SSD and no additional Hard Drive.

 

HP Pavilion 15-bc514tx Product Specifications

https://support.hp.com/us-en/document/c06386982

 

 

The packing condition it was received sounds like it was repacked/resold by a third party re-seller then fulfilled by Amazon. Just doing some searching I found that to be the case. To verify pull up your order details on Amazon and it will tell you who it was sold by.

 

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