New Victus getting kernel security check failure

[JayFabu]

I recently got a new Victus laptop and have been running into tons of problems with blue screens.

The main one that I keep getting is kernel security check failure. I looked it up and it mostly seems driver related but one of the first things I did was get drivers from windows updates as well as the HP site as well. I've reinstalled my processor and GPU drivers multiple times but can't seem to solve the issue

[Nal_NR]

Hi @JayFabu,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The "Kernel Security Check Failure" error on your new HP Victus laptop is indeed commonly associated with driver issues, but it can also be caused by other factors such as corrupted system files, faulty hardware, or incompatible software. Here's a comprehensive approach to troubleshooting and potentially resolving this issue:

1. Check for Windows Updates

• Ensure your Windows 11 is fully updated.
• Go to Settings > Windows Update and click Check for updates.
• Install any available updates, including optional ones.

2. Run a Memory Diagnostic

• Press Win + R, type mdsched.exe, and press Enter.
• Choose Restart now and check for problems.
• Your computer will restart and begin checking for memory issues. If any errors are found, you might need to replace your RAM.

3. Update or Roll Back Drivers

• Go to Device Manager by right-clicking the Start menu and selecting Device Manager.
• Look for any devices with a yellow triangle or exclamation mark, which indicates a driver issue.
• Update drivers: Right-click on the device and select Update driver.
• If you recently updated a driver and the issue started afterward, you might try rolling back to a previous version:
  • Right-click the device, select Properties, go to the Driver tab, and click Roll Back Driver.

4. Run System File Checker (SFC) and DISM

• Open Command Prompt as an administrator:
  • Press Win + X and select Command Prompt (Admin) or Windows Terminal (Admin).

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @JayFabu,

Please find the remaining steps below. 

5. Disable Fast Startup

• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended).
• Click Save changes and restart your computer.

6. Check for Faulty Hardware

• If the issue persists, consider testing your laptop's hardware:
  • Hard Drive: Run a diagnostic test using the built-in HP Hardware Diagnostics tool.
  • RAM: As mentioned earlier, use the Windows Memory Diagnostic tool.

7. Perform a Clean Boot

• This helps to determine if background programs are causing the issue:
  • Press Win + R, type msconfig, and press Enter.
  • Go to the Services tab, check Hide all Microsoft services, and click Disable all.
  • Go to the Startup tab and click Open Task Manager.
  • Disable all startup items.
  • Restart your computer.
• If the issue does not occur in clean boot, you can narrow down the problematic service or startup program by enabling them one at a time.

8. Reset or Reinstall Windows

• If none of the above steps work, you may need to reset Windows 11 or perform a clean installation:
  • Go to Settings > System > Recovery.
  • Choose Reset this PC and follow the on-screen instructions. Opt to keep your files or remove everything based on your preference.
  • If resetting doesn't work, consider a clean install of Windows 11.

9. Check for BIOS Updates

• Visit the HP Support website and check for any BIOS updates for your HP Victus model.
• Follow the instructions carefully to update your BIOS if an update is available.

If the issue persists despite all troubleshooting steps, there might be a deeper hardware issue. Since the laptop is new, contacting HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[JayFabu]

Hi Elohi,

I ran all the steps 1-4 and none of them worked. For #2 and #4 it said that no issues were detected. I also did a clean install of Windows 11

[Nal_NR · Accepted solution]

Hi @JayFabu ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!