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- No Intel UHD driver update since march

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10-15-2024 01:47 AM - edited 10-15-2024 01:04 PM
Hello,
the intel UHD driver for my laptop hasn't been updated since March. On the intel website, i can find an update for it, but it can bring issuesas it's not from HP.
Can the HP OMEN team tell us if an update is coming soon?
10-17-2024 11:53 AM
Hi @DavonZucker,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are facing an issue with the driver update. Not to worry I will help you to get a resolution to resolve the issue.
Refer to this document: Software and Drivers for OMEN Transcend Laptop 16-u0057nr (7K931UA) please check the drivers available
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
10-18-2024 12:58 AM
Hi Gaya,
I already checked that. My main issue is : the driver for the Intel UHD is updated from the Intel side (on that page I can find it : https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html), but not from HP. I cannot install the driver directly from intel as it's not "refurbished" by HP.
10-18-2024 05:20 PM
Hi @DavonZucker,
Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.