• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎10-11-2018 10:59 PM

HP Recommended

 No. I would advise against deleting the "Realtek card reader" and "Realtek ethernet controller device". Deleting those two programs would have no effect on the audio. 

 

 The Realtek ethernet controller is the software driver for th Realtek ethernet cards. It is a program used to communicate from the Windows PC OS to the device. This software is required in most cases for the hardware device to function properly.

 

A Realtek USB card reader allows you to read digital camera media cards via a USB port on your computer, and transfer image files or other data between the card and computer.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-12-2018 10:59 AM

HP Recommended

I've the same problems

Was this reply helpful? Yes No

‎10-12-2018 11:11 AM

HP Recommended

SOLVED!!!!

 

https://h30434.www3.hp.com/t5/forums/replypage/board-id/GamingNotebooks/message-id/12647

 

Don't worry Its ok!!

Was this reply helpful? Yes No

‎10-12-2018 02:09 PM

HP Recommended

Still no official solution. No Realtek audio drivers to delete. Still worried...

Was this reply helpful? Yes No

‎10-13-2018 05:10 AM

HP Recommended

Try this

 

https://h30434.www3.hp.com/t5/forums/replypage/board-id/GamingNotebooks/message-id/12647

Was this reply helpful? Yes No

‎10-13-2018 05:41 AM

HP Recommended

None of the fixes is working for me. help!

Was this reply helpful? Yes No

‎10-13-2018 09:11 AM

HP Recommended

 

@Ryyneee wrote:

My laptop (Omen 15-ce019dx) updated this afternoon, and after update the sound is not working. The sound icon in the toolbar has a red x next to it and when hovered over, it states No Audio Output Device is Installed. If I right click, it says Speaker Setup UNKNOWN - Off. If I troubleshoot, it has no solutions. If I bring up the sound properties, no playback or recording options are available, only 'no audio devices are installed.'

Figuring it was a driver issue, I went into device manager and the Intel High Definition Audio driver has a yellow exclamation triagle next to it, if an update is attempted, I am met with 'Unable to install.' If I uninstall it and refresh hardware changes, it just reappears even though I uninstalled it. However, I did uninstall and reinstall in an attempt to fix it, restarted my laptop, but nothing changed. The driver was downloaded from the HP website for my laptop. I've ran various troubleshooting devices from the website as well.

I'm at a loss with ideas on how to get my sound restored. Any help would be appreciated. 

Thanks.

@Ryyneee wrote:

My laptop (Omen 15-ce019dx) updated this afternoon, and after update the sound is not working. The sound icon in the toolbar has a red x next to it and when hovered over, it states No Audio Output Device is Installed. If I right click, it says Speaker Setup UNKNOWN - Off. If I troubleshoot, it has no solutions. If I bring up the sound properties, no playback or recording options are available, only 'no audio devices are installed.'

Figuring it was a driver issue, I went into device manager and the Intel High Definition Audio driver has a yellow exclamation triagle next to it, if an update is attempted, I am met with 'Unable to install.' If I uninstall it and refresh hardware changes, it just reappears even though I uninstalled it. However, I did uninstall and reinstall in an attempt to fix it, restarted my laptop, but nothing changed. The driver was downloaded from the HP website for my laptop. I've ran various troubleshooting devices from the website as well.

I'm at a loss with ideas on how to get my sound restored. Any help would be appreciated. 

Thanks.

https://support.hp.com/us-en/document/c06166393 There You Go!!

Was this reply helpful? Yes No

‎11-03-2018 07:50 PM - edited ‎11-04-2018 01:50 PM

HP Recommended

you should cheack the information  Clean Master  Facebook Lite  Mathway

Was this reply helpful? Yes No

‎11-09-2018 09:42 AM

HP Recommended

NO, search Realtek High Definition Audio Driver or install Realtek High Definition Audio Driver from Internet..

Light and Love !
Human Being (Alexey)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.