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No dts x on omen audio control

HP Recommended
HP Omen dc1092tx
Microsoft Windows 10 (64-bit)

I own a hp omen 800 headphone and when i plug in the headphone there is no dtx symbol in omen audio control.

and yes i have unistalled the audio drivers and reinstalled still won't work 

Please Help!.

 

2.PNGCapture.PNG

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HP Support Agent
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@RazorOne Welcome to HP Community!

 

I understand that no dts x on omen audio control.

 

DTS Headphone:X is a technology that optimizes the listening experience based on music genre, the headphones selected and the end user’s unique listening profile.

● Supports 5.1 & 7.1 Channel with virtual surround sound with stereo headphones
● Supports optimized headsets/ internal speakers
● Supports 5.1 & 7.1 multi-channel content
● Only HP: X postprocessor

 

Have you tried launching DTS Headphone:X? If no, click here: https://www.microsoft.com/en-in/p/dts-sound-unbound/9pj0nkl8mcsj?activetab=pivot:overviewtab to download DTS Sound Unbound.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Yes, I have downloaded the dts app from the windows Store but when I launch it, it says I need to pay for the app in order for me to use it.

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HP Support Agent
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@RazorOne

 

I understand your concerns.

 

Please perform the system file check.

 

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

 

 

Try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Have a nice day!!

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I have tried it it didn't fix the problem, I uninstalled the new windows update and it fixed the issue. It was a windows bug causing the issue somehow . But now I cannot update windows to latest version as it'll get bugged again.

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@RazorOne 

 

Perfect! I am glad to hear that the issue is resolved.

 

I recommend you wait until you get audio driver for the latest version of Windows and that should take care of the issue.

 

Cheers!

The_Fossette
I am an HP Employee

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