No sound,wrong device detected for sound

[JMG491]

Hi,

My problem is the pilote NVIDIA detecte my 2nd screen as a sound device ... then no sound off course.

How can I change that ?

[Irfan_06]

Hi @JMG491,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with audio on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

If you hear any sound from the internal speakers during performing the test, the speakers are working fine.

Kindly refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[JMG491]

Thank for your reply.

All test was done with succes (speaker, headset, microphone). But under Windows the issue is still present

[JMG491 · Accepted solution]

Breaking news.

It's work now. 

Yesterday I've install MSFS2020 and now the sound device is known by the comuter.

[Irfan_06]

Hi @JMG491,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support