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‎12-11-2021 07:04 AM

HP Recommended
Product: Example: Pavilion 15 cx0009ne
Operating System: Microsoft Windows 11

My laptop battery model sr03xl was swollen so i searched for a new one but couldn't find the exact model, however i did find an SR04XL. After installing the battery, the laptop keeps goving me a "non hp battery detected" whenever it boots up. How can i resolve this 

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1 REPLY 1

‎12-11-2021 08:49 PM

HP Recommended

@Msaeed91 

 

Its specs

 

         https://support.hp.com/au-en/document/c06067532

 

It uses  3-cell, 52.5 Wh Li-ion  part # L08855-856 which is available from HP

 

          https://partsurfer.hp.com/Search.aspx?searchText=L08855-856

 

Probably you get  SR04XL from other source therefore you machine won't be able to work out therefore it says "non hp battery detected" You have 2 options now

  1. Buy the right battery,
  2. Keep the SR04XL battery and live with that message for a few years and hope it won't cause damage your machine.

Regards.

 

BH
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