cancel
Showing results for 
Search instead for 
Did you mean: 
BredWud
Level 1
8 5 0 0
Message 1 of 4
3,065
Flag Post

Notebook performance degradation

HP Recommended
HP Pavilion Gaming Laptop 15-ec0xxx
Microsoft Windows 10 (64-bit)

Product Number: 8NF64EA#ACB

Serial number: [Personal Information Removed]

July 5, I bought this laptop. Installed the Windows 10 operating system, several games and programs. Also updated the driver. Everything was fine.
Then in the evening of the next day, while surfing the Internet, laptop performance decreased markedly. I checked in the task manager and found that out of 8 GB of RAM, only 5.9 GB is used. It is unclear whether this caused a decrease in performance, but I already tried other methods: reinstalled Windows, checked the system for viruses, updated the BIOS, but the problem still remained.
I don’t already know what to do with this, I hope you will help me solve this problem. Thank.

3 REPLIES 3
old_geekster
Level 16
Level 16
24,982 24,633 2,874 10,652
Message 2 of 4
Flag Post
HP Recommended

@BredWud , welcome to the forum.

 

Here is a document that will explain the difference in the memory:  https://support.hp.com/us-en/document/c06526774

 

I don't believe that this has anything to do with the decrease in performance.  I suggest that you install and use HP Diagnostics to see if it helps solve your problem:  https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

Also, you can run Diagnostics from the BIOS without having Win 10 involved.  This will eliminate any problems that could be caused by Windows.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
BredWud
Author
Level 1
8 5 0 0
Message 3 of 4
Flag Post
HP Recommended

But the problem is that I performed various diagnostics both in the BIOS and in a special HP application. The problem remained that's why I came here.
If my version of the BIOS had an Advanced tab, then the problem would seem to be solved, but the newest version of the BIOS (F. 05) does not have this tab.
Do you have any other ideas how to help me with this problem?

0 Kudos
old_geekster
Level 16
Level 16
24,982 24,633 2,874 10,652
Message 4 of 4
Flag Post
HP Recommended

@BredWud, I wasn't aware that you had already run HP Diagnostics.  You didn't say that in your post.  Here is a guide that may help you solve your problem:  https://support.hp.com/us-en/product/hp-pavilion-gaming-15-ec0000-laptop-pc-series/29322788/model/32...






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation