Nvidia Geforce 1050 is not working. Code 43

[oyan]

Hello,

I have an issue with my Nvidia geforce 1050 graphics card. I used a second monitor ASUS VZ249H through HDMI cable. Before having issue, my laptop stopped working, a blue screen showed up, VIDEO SCHEDULER INTERNAL ERROR. Later, after some moments of turning pc on, pictures on both display got discolored and pc took restart. Now my 2nd monitor port is not working. I tried all possible ways like disabling, rolling back, updating, uninsatlling then rescan for hardware changes. Also, I installed a fresh windows and tried to reinstalling driver both from hp website and nvidia (through geforce experience). pc takes driver installation restarts and everything remains same as before. my windows version is 1803 (OS build 17134.48). Please help me!!

[KrazyToad]

@oyan

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that the second monitor which is connected through the HDMI port is not working and you have already attempted all the crucial troubleshooting steps

I appreciate all your efforts and expertise in troubleshooting this issue.

This seems to be a Hardware issue since the issue persists after reinstalling Windows

You can try running a System Board test  and video test from the F2 diagnostic

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and System Board / Video

Also contact our Phone Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Click on "Continue as guest". 
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Click on "Show Options". 
Fill the web-form. A case number and phone number will now populate for you.

Keep me posted if you need further assistance

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[oyan]

Hello,

Thanks for your reply. I did those diagonstic tests before and forgot to mention. However, I have done those tests video memory fast check, video memory check and palette check. All test have been passed. I didn't go fo phone support. I have already sent my laptop for two times for battery and keyboard issues,  keyboard has been replaced and the guy didn't find my mentioned battery problem. Battery was good till yesterday. Yesterday it was plugged in, not charging. The same problem for which I have sent my laptop. Fortunately I have fixed the problem temporarily. I don't have any warranty on the product. Thats why not interested in phone support thinking it may cost me some money. You guys extended my warranty for 6 months and I appreciated it. But the problem persists. Whatever, the machine hass passed the video checks; at the result section it was showing current version: 6.7.0.0. I have an built in intel 630 graphics card. May be the machine has checked this graphics. Actually, the machine is running on intel graphics card I assume. Is there any way I can fix this without any cost? Its been only one and half year I am using this omen laptop. It also hurts me to loss an important part of the machine within such short time period.

Thanks

[KrazyToad]

@oyan

Thanks for keeping me posted.

I understand your concerns and frustration

I have escalated your concerns to HP’s Support Team to review your case.  You should be contacted within 2 business days (this does not include weekends or holidays). 

Thank you

[oyan]

Hi,

It's been four business days and no one contacted with me regarding this issue.

Thanks