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‎07-31-2024 10:02 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (8H3V1AV)
Operating System: Microsoft Windows 11

Hi! When I use the Nvidia video card , the computer show a blue screen whit a QR code and restart it. 
I bought this computer in best buy, I am from argentina but I am travelling to USA next week. I want to know where I have to go there 

Category:
1 REPLY 1

‎08-03-2024 03:27 AM

HP Recommended

Hi @Agusbenvenuto,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Since it looks like a video card gone bad, I would request you to contact phone support.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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