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MiteshS
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OMEN 15 CPU fan failed

HP Recommended
OMEN Laptop - 15-en0001ax
Microsoft Windows 10 (64-bit)

Recently my omen 15 laptop left CPU fan started rattling and causing vibrations this issue had occurred earlier also which was sorted by support team by asking me do thermal and fan speed test but this time around on doing these test's system is throwing me error that CPU fan has failed the test system fan 90B also its no longer pushing out the air.

 

Upon contacting support team they shared a doc with possible solution for above problem which didn't help and said they can not further help since my product is no longer in warranty but the thing is I had already purchased an warranty extension but according to the sales team it will take 21 days for warranty activation, So I am sitting in a weird place where nether my warranty is getting activated nor I am getting help from support team.

 

If anyone has had similar issue with fan please suggest possible solution.

 

Thanks in advance

 

 

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
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Hi @MiteshS, Welcome to the HP Support Community.  

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

 

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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MiteshS
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Can you share me details as to how to send you direct message as I don't see the option mentioned by you to send.

 

Below is my case number:5073970433

 

Its been a week and i haven't received any email or confirmation form hp, I was told that a repair technician will call me in 24- 48 hrs still nothing and more over now hp support WhatsApp is no longer responding to my messages.

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