OMEN 15 I7 8TH GEN GET STUCK AND DOES NOT REBOOT

[Saadiii]

Hi,

Hope all are doing well.

My HP OMEN 15 i7 8th gen get stuck sometimes randomly and everything freezes on the screen. Just the screen display is there, else everything goes to freeze mode, even the fans are running (majority of the time at full speed) - I can't even use the mouse or the trackpad or the keyboard buttons to restart it properly. However, when I force turn off the laptop and turn it on again, it starts working.

The problem starts to occur when it doesn't turn on after using the power button and it gets stuck- the screen is blackout, windows doesn't boot up nor does the display turn on. Just the red light in the power button is on still mode and it doesn't even shut down when i hold the button.

The solution I came to end is of disconnecting the battery and again connecting it and turning on the laptop then it works.

Please help if someone knows what is the fault and also the solution.

Thanks in advance. 

[Dilip_18]

Hi@Saadiii,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Omen Notebook not booting to windows just goes to a black screen. 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

Recover the BIOS using a key press combination. 

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys. 

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen. 

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

1. Start or restart the computer.
2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests > Hard Drive > Quick Test.
4. Click Run Once.

Once the test completes, results are displayed on the screen.

If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Saadiii]

Hi Dilip,

Thank you for your answer to the question but booting into windows is not the main issue.

The main issue is that my laptop freezes randomly while using it and also when it is turned on and sitting on idle mode. And there is nothing I can do to fix that issue because the buttons don't work and the last option is to turn it off through the power button. And the worst case is that it sometimes doesn't boot up again and the power button red light is stable but everything else is not working. The last solution to this problem is to remove the battery and put it again, as I cant even use the power button anymore to turn off the pc.

I have also recorded a video and please see the attached link for your reference.

https://youtube.com/shorts/_CThR8VGHN8?feature=share

Thanks in advance.

[Dilip_18]

Hi@Saadiii,

Thank you for responding, I appreciate your time and effort.

If the issue persists then it could be a hardware issue with the PC. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!