-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- OMEN 15 cant boot

Create an account on the HP Community to personalize your profile and ask a question
12-02-2018 05:17 AM
Ever since this monday, im unable to boot my laptop.
Upon boot, it will get stuck at the spinning dot, and after that bluescreen will appear. And then it loops.
Ive been trying to get into advance option and by luck ive been able to get in. I tried reset but it just froze at 1%.
Been trying to boot from flash drive but it just never been able to detect, been testing with system diagnostics but everythings fine on usb port.
Everytime i tried boot when pressing F9 from bios setup, i wont be able to see it.
Ive just bought this pc for 2 month. What should i do, please help me.
12-02-2018 01:52 PM
2 months old? you need to contact HP Support directly for warranty issues. The hard drive might have to be replaced.
Here is the link, choose the country you are in and follow the prompts...
12-02-2018 09:03 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.