So I'd like to share with people my current HP Customer Support experience as I've had nothing but a nightmare getting my machine repaired.
I suddenly got a yellow warning one day ⚠️ telling me to recalibrate my battery but after many attempts at following the instructions and performing the procedure, it wouldn't recalibrate and the warning remained. So I opened a support ticket as I've only had the machine 2 months so it is still under warranty.
On the phone, the agent told me it would take no more than ten days and that a courier would collect my machine in two days. The courier ended up coming five days later instead. After they recieved it, I tracked the progress online to which it said 'repair on hold'. I called up to find out why and was told "nothing is wrong, your machine is currently being repaired and will be sent back to you either tomorrow or the day after". I waited a day and still nothing, so I called up again. This time I was told "the replacement part is out of stock but it has been dispatched to the technicians and will arrive tomorrow for repair. It will be shipped back to you the day after." Again I waited and again, nothing. So I called up again, "the machine has been repaired and will be dispatched today". Again I waited the next day and nothing.
There's nothing worse than being lied to. Especially when you've spent £1700 on one of their products. Someone once told me, "ALWAYS judge a company or business by how professional their customer support is." Well I don't know what to think about HP at this point to be honest. It's been two weeks now and I still don't have my machine back or any indication of when I will either. It seems instead that I'm repeatedly being lied to and fobbed off with made up stories as to what is really going on with it. That's how much contempt they appear to have for us.
So please think twice before investing in a HP computer especially one for this price. My upgrade will NOT be the same brand I assure you!
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