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magicalred
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OMEN Keybord backlight color

OMEN By HP - 15-Dc0035ur
Microsoft Windows 10 (64-bit)

I have an issue when locking a laptop(Win+L) and signing in the keyboard's backlight color resets to default(orange, yellow, purple, blue). 

I know that the problem is not so global :), but would be perfect if you'd fix it 🙂

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Solved!

OMEN Keybord backlight color

@magicalred,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92404.exe

Chipset: https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92457.exe

 

If you continue facing the issue, I recommend you download and install HP event utility and check.

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88257.exe

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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