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09-25-2021 04:26 AM
I own an OMEN Laptop 15-en0375ng and I recently faced an issue with my RTX 2060 GPU.
I will start off talking about how the issue occurred and what it is, then describe what I already tried to fix this issue.
So I was playing a game with no problems. Then the screen would suddenly freeze, but the audio kept playing.
On the display of the laptop, the screen just froze, whereas the second monitor that was connected with the HDMI-Cable would also freeze and show pixel errors (See image 1).
After about 30 of nothing happening, I would experience a BSOD (See image 2). The system restart took longer than usual. After it finished booting up, I recognized that the RTX 2060 would not be used by Windows.
Viewing the Device Manager, I saw an error symbol next to the RTX 2060 (See image 3) and it would show this error message (See image 4).
Error message: Windows has stopped this device because it has reported problems. (Code 43)
I have been facing the issue for 5 Days and tried to fix this issue since.
I have been reading and watching countless articles and videos with no success.
Here is a list of things I tried:
Delete the driver in the Device Manager and let it reinstall automatically.
Delete the driver with the DDU tool and let it reinstall automatically.
Delete the driver in the Device Manager and install the driver from the official Nvidia site.
Delete the driver with the DDU tool and install the driver from the official Nvidia site.
Delete the driver in the Device Manager and install the driver from the official Nvidia site with the setting "Perform a clean installation" ticked.
Delete the driver with the DDU tool and install the driver from the official Nvidia site with the setting "Perform a clean installation" ticked.
I also installed a second Windows on my laptop and tried the same things with no success.
After none of these things worked. I replaced the Thermal Paste, but that didn't change anything either.
When I tried to install the driver, I note that the driver would be installed successfully and the Code 43 error message would be gone (See image 5). But for the driver update to take effect, I had to restart the system, but then it would just show me the driver error again (Code 43). Even though it said the driver was installed successfully earlier.
So I believe this is a hardware issue, because when installing the new windows and letting the driver auto install it also failed.
The GPU might have been overheating and that lead to the GPU to break.
There is one question I have. So if this really turns out to be a hardware issue, is there any rough estimation what the repair would cost?
Thanks in advance
Windows: Windows 10 Home Version 21H1 (OS Build 19043.1237)
Device: OMEN Laptop 15-en0375ng
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