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09-15-2021 12:10 PM
Hello, for some time I have a problem with my laptop, when I install the latest drivers for the Gtx 1660ti graphics card, then the screen dimming option stops working, and because I do not have the latest game drivers on the laptop, my system hangs and I have a very high RAM consumption
09-18-2021 12:47 PM
Welcome to the HP Support Community!
Don't worry I'll try to help you out.
Check for the BIOS update?
Install the GEFORCE EXPERIENCE
Hope this helps! Keep me posted.
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10-09-2021 09:20 AM - edited 10-09-2021 09:59 AM
The BIOS has been updated but I can not update the chipset, I checked literally all the drivers that are available and nothing helped, even a complete system reset and the installation from scratch did not help only on the old driver from 2019 everything works but unfortunately it has such effects as the fact that I cannot run certain games and sometimes the system freeze adding that before the reinstallation the system was in night mode but now it does not work
10-25-2021 01:01 PM
`We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
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