OMEN by HP Laptop 17t-ck100/i7-12800HX - Touchpad remains an issue regardless of all driver updates

[Torben4]

As others have mentioned, this touchpad is of horrible quality. Whether it's the integration with the laptop or it's the touchpads hardware - as a customer I don't care. I paid $$$$ for this machine and it's certainly not worth the money.

Unfortunately, I don't use it often, so I "lived" with the situation hoping for a driver update was fixing the problem. Worst decision I've made for a long time. This laptop was supposed to replace my desktop - but I really regret the purchase and do understand why it's not in production anymore. I'm writing this to let HP and customers know this is a lousy product and absolutely the way to lose high end customers going forward, by just pushing customers into a waiting state until warranty expires. And from what I read replacing the touchpad does not even help.

Even adding this to the products in my account is not possible - with the serial number and model combo it's not accepted, so I had to state I don't own this laptop with serial number [text omitted to protect user privacy]. Strange but again this indicates HP's priority of customer service. What's funny is having HP detect the laptop the serial and model does pop up 🙂

I've never seen any issues with DELL laptops, but I really liked the configuration of this one, hence I bought it. This is a fairly high-end product and along with HP's service quality level, this is the end of me purchasing HP products.

A very unhappy customer!

[Raj2111]

Hi @Torben4 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

Thank you for sharing your detailed feedback about your experience with your laptop. I genuinely apologize for the frustration and inconvenience you’ve encountered with the touchpad and the overall product.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Raj 

HP Support