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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hi @Venkateshan, welcome to the HP Support Community.
A BIOS update does not delete your files, so the most likely cause is that Windows has signed you in to a different Microsoft account, or to a temporary profile, after the restart.
Please try these steps:
1. Open Settings, then Accounts, and check which Microsoft account is signed in, and whether it is the same one you used before.
2. Open File Explorer and check the C:\Users folder for your old profile folder, and check the Recycle Bin.
3. Check OneDrive, in case your Desktop files were synced there.
4. Please do not create a new profile or delete the old profile folder until your files are found.
Could you tell me which account is shown in Settings, and the exact message you see when you try to use your proper Microsoft account?
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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