OUTPUT SOUND ERROR

[gatekeeper3]

OUTPUT SOUND ERROR- SOUND FROM MY LAPTOP ONLY COMING FROM THE LAPTOP ITSELF NOT FROM AN EXTERNAL MONITOR OR BLUETOOTH HEADPHONES EVEN WHEN THEY ARE SELECTED

AND UNABLE TO PERFORM TEST TONE

THE MESSAGE FROM HP DIAGNOSTICS SUGGESTS A POTENTIAL DISC FAILURE ?

I recently performed a BIOS update via Windows 11 Optional updates for my laptop and now the only output sound is from the laptop itself despite selecting either high definition TV output or bluetooth headphones which both appear to be working correctly.

 (BY ALL ACCOUNTS DEVICES ARE WORKING CORRECTLY BUT I SUSPECT A RECENT BIOS UPDATE FROM HP MAY BE THE CAUSE - HOW DO I CHECK IF THERE IS A PROBLEM WITH THE BIOS DRIVER UPDATE?)

The failure ID 64X9UX-000C06-MFPXGK-21XX13 on the HP Pavilion Gaming 15-ec0074ax indicates a failure in the system

Based on the search results, this failure ID is associated with a hard disk issue. The error code points to a failure in the hard disk, specifically the Short Disk Self Test (DST) 2. This typically indicates that the hard drive is failing and needs to be replaced. It is recommended to back up data immediately and contact HP technical support for further assistance, especially if the unit is still under warranty24. If you encounter a SMART Hard Disk Check failure, it also suggests an imminent hard disk failure, further indicating the need for immediate action to prevent data loss5.

The failure ID on the HP Pavilion Gaming 15-ec0074ax, such as 64X9UX-000C06-MFPXGK-21XX13, is commonly associated with a hard drive issue. The causes of this failure ID error can include:

1. Hard Drive Failure: The failure ID often indicates a problem with the hard drive, such as the Short Disk Self Test (DST) failure, suggesting an imminent hard drive failure

TEST RESULTS

1. Application or Driver Conflicts: Issues related to application or driver conflicts, virus problems, file corruptions due to incompatible applications, improper shutdowns, and update failures can also lead to this error (BY ALL ACCOUNTS DEVICES ARE WORKING CORRECTLY BUT I SUSPECT A RECENT BIOS UPDATE FROM HP MAY BE THE CAUSE - HOW DO i CHECK BIOS DRIVER UPDATES?)

1. Sudden Power Surges or Physical Damage: Sudden power surges, physical damage such as dropping the laptop, or other hardware-related issues can also contribute to the failure ID error

(NONE IDENTIFIED)

How to troubleshoot application or driver conflicts on hp pavilion gaming 15-ec0074ax

To troubleshoot application or driver conflicts on the HP Pavilion Gaming 15-ec0074ax, you can follow these steps:

1. Check for Software Updates: Ensure that your operating system and all applications are up to date. Outdated software can sometimes lead to conflicts and errors. (ALL UPDATES CURRENT - WINDOWS11 AND OPTIONAL)

1. Update or Reinstall Drivers: Ensure that all drivers are up to date. You can download the latest drivers from the HP official website or use the HP Support Assistant to automatically update them (HP OFFICIAL WEBSITE DOES NOT SUPPORT WINDOWS 11 OPERATING SYSTEM)

1. Run Hardware Diagnostics: HP PCs have built-in hardware diagnostics that can help identify and resolve hardware issues. You can run the Fast Test to quickly identify hardware issues. If the test finds no errors but your computer still exhibits symptoms of a hardware problem, run further diagnostic tests (AN IMAGE OF THE DIAGNOSTIC RESULTS ABOVE AND A COPY OF THE ERROR LOG BELOW)

{0.0.0.00000000}.{403390f0-4bc1-49bb-9523-ef432f6da557}

State : Active

Name : {0}TV (High Definition Audio Device)

Data Flow : {0}Render

Form Factor: {0}DigitalAudioDisplayDevice

Default fmt: {0}Extensible 4 bit, 44100 Hz

Volume: MasterVolumeLevelScalar = 100

MasterVolumeLevel 0

IsMuted : False

Connector: 0

Channel mapping: 0

GenLocation : eGenLocPrimaryBox

GeoLocation : eGeoLocHDMI

PortConnection : ePortConnJack

ConnectionType : eConnTypeOtherDigital

IsConnected : True

Color : 0

{0.0.0.00000000}.{761cdaa1-7436-4aa6-aa9d-375a926cc7d2}

State : Active

Name : {0}Speaker (Realtek(R) Audio)

Data Flow : {0}Render

Form Factor: {0}Speakers

Default fmt: {0}Extensible 4 bit, 48000 Hz

Volume: MasterVolumeLevelScalar = 67.32721

MasterVolumeLevel -6

IsMuted : False

Connector: 0

Channel mapping: SPEAKER_FRONT_CENTER0x4

GenLocation : eGenLocPrimaryBox

GeoLocation : eGeoLocNotApplicable

PortConnection : ePortConnIntegratedDevice

ConnectionType : eConnTypeOtherAnalog

IsConnected : True

Color : 0

{0.0.0.00000000}.{dd521fa6-1607-4db0-8b20-c06fe8a4c2fc}

State : Unplugged

Name : {0}Headphone (Realtek(R) Audio)

Data Flow : {0}Render

Form Factor: {0}Headphones

Default fmt: {0}Extensible 8 bit, 48000 Hz

{0.0.0.00000000}.{f645ae13-16aa-4326-9ea1-7a7d233eb4c8}

State : Unplugged

Name : {0}Headphones (2- 30109154)

Data Flow : {0}Render

Form Factor: {0}Headphones

Default fmt: {0}Extensible 4 bit, 44100 Hz

{0.0.1.00000000}.{738b19b5-1a2e-49c6-8c59-05318b5c6bcb}

State : Active

Name : {0}Microphone Array (Realtek(R) Audio)

Data Flow : {0}Capture

Form Factor: {0}Microphone

Default fmt: {0}Extensible 4 bit, 48000 Hz

Volume: MasterVolumeLevelScalar = 97.01463

MasterVolumeLevel 25.65625

IsMuted : False

Connector: 0

Channel mapping: 0

GenLocation : eGenLocOther

GeoLocation : eGeoLocInsideMobileLid

PortConnection : ePortConnIntegratedDevice

ConnectionType : eConnTypeOtherDigital

IsConnected : True

Color : 0

{0.0.1.00000000}.{869f2de7-788b-469e-ba46-db2141067db8}

State : Active

Name : {0}Stereo Mix (Realtek(R) Audio)

Data Flow : {0}Capture

Form Factor: {0}UnknownFormFactor

Default fmt: {0}Extensible 4 bit, 48000 Hz

Volume: MasterVolumeLevelScalar = 91.06466

MasterVolumeLevel 8.71875

IsMuted : False

Connector: 0

Channel mapping: 0

GenLocation : eGenLocPrimaryBox

GeoLocation : eGeoLocNotApplicable

PortConnection : ePortConnIntegratedDevice

ConnectionType : eConnTypeUnknown

IsConnected : True

Color : 0

{0.0.1.00000000}.{88729e81-6b9e-4bb8-8f42-7bf0b4c021ea}

State : Unplugged

Name : {0}Headset Microphone (Realtek(R) Audio)

Data Flow : {0}Capture

Form Factor: {0}Microphone

Default fmt: {0}Extensible 4 bit, 48000 Hz

{0.0.1.00000000}.{c0f45833-9b86-48cb-af4c-5325603bb218}

State : Unplugged

Name : {0}Headset (2- 30109154)

Data Flow : {0}Capture

Form Factor: {0}Headset

Default fmt: {0}Extensible 2 bit, 16000 Hz

DS secondary buffer latency set to 1000ms.