Occasional Audio Drag and Screen Freeze

[ramyohan90]

Hi Community,

I bought Victus 15.6 Gaming laptop before 3 to 4 months. I see below issues in the laptop

1. Occasionally audio is getting dragged

2. Occasionally the screen gets frozen and I hard to restart it manually

Please note that I am not a heavy user. I don't play games. I use it for daily purpose and for technical learning with few application installed. These applications can even run in low end laptops. I removed many default applications that's not even necessary. I limited startup applications. I keep my windows up to date.

But not sure why my screen is getting frozen and audio is dragged despite minimal usage. Please suggest

[Rainbow23 · Accepted solution]

Hi @ramyohan90,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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