• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎08-15-2022 12:22 PM

HP Recommended

thanks, let me check ... will take some time

Was this reply helpful? Yes No

‎08-15-2022 12:26 PM

HP Recommended

In the meantime you can do ...

 

(1) Install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <working> NO GAME !

 

(2) Please report your results ( screenshots )

Was this reply helpful? Yes No

‎08-15-2022 12:40 PM - edited ‎08-15-2022 12:41 PM

HP Recommended

Hello @kryptonix 

 

There is a DirectX error ( dump ). We have a special situation here. HP restricts the availability of the graphics card drivers, i.e. you can only install the driver from HP ( they are NOT the latest ! ). But to fix DirectX errors you have to install the latest driver for the graphics card...

 

We have to be careful, first of all do the following:

 

! ! ! CREATE SYSTEM RESTORE POINT ! ! !

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

Report back

Was this reply helpful? Yes No

‎08-15-2022 12:45 PM

HP Recommended

Okay, I've created the restore point..

Was this reply helpful? Yes No

‎08-15-2022 12:47 PM

HP Recommended

1 clean reboot, please.

Was this reply helpful? Yes No

‎08-15-2022 12:48 PM

HP Recommended

Ok, done

Was this reply helpful? Yes No

‎08-15-2022 12:51 PM

HP Recommended

(1) Install <Directx 12>

https://www.technobezz.com/how-to-download-and-install-directx-12-on-windows-10/

 

(2) Reboot

(3) Test 1 game

 

 

Was this reply helpful? Yes No

‎08-15-2022 12:56 PM - edited ‎08-15-2022 12:58 PM

HP Recommended

I've actually already downloaded DirectX 12 since earlier (before testing the games). I will be testing the games again though just in case.

Was this reply helpful? Yes No

‎08-15-2022 12:58 PM

HP Recommended

Send screenshot of dxdiag

Was this reply helpful? Yes No

‎08-15-2022 01:03 PM

HP Recommended

kryptonix_0-1660590115576.png

kryptonix_1-1660590170739.png

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.