• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎04-06-2019 11:00 PM

HP Recommended
Product: Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hi.

 

My HP Omen 15 laptop will not switch on.

When I press or hold the power button absolutely nothing happens except the white light next to the power adaptor socket blinks repeated sequences of 5 blinks.

 

Can anyone give me some advice as to what to do?

1 REPLY 1

‎04-08-2019 04:24 PM

HP Recommended

@Peaoui
Thank you for posting on HP Support Community.

 

  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did this happen after a recent window or software update?

 

While you respond to that, let's try these steps: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.