Omen 15t (2018) - False Advertising, Lies, and zero HP Support (DO NOT BUY OMEN LAPTOPS!)

[pcorning]

I purchased a custom Omen 15t back in 2018 for $1644 directly from HP.com; with an extend warranty purchase its still in warranty.

I've spent the last 6 months working with every level of HP "Support".  None know anything about HP's Omen laptops, not even "Omen Support"!!!  Last week I was told my case was being closed...the conclusion was that, yes, HP lied about the Omen 15t specs and that is MY FAULT AS THE CONSUMER.  I should have "researched more" and known before buying that HPs aren't built to market standards or to meet market specifications.

Here's what I've discovered about HP's SCAM with the Omen laptops (or maybe just the Omen 15t?):

Due to the pandemic last year I decided to buy a Thunderbolt 3 docking station in November 2020.

That dock did not work with my Omen...the dock manufacturer helped me with extensive troubleshooting and we found out the "Thunderbolt 3" port on the Omen 15t is NOT actually a "Thunderbolt 3" port.  This port is actually an HP proprietary "Charge and Sync" port (though, it can't charge the Omen...which needs 200W+), which is also locked as to which TB3 accessories will work or not.  No TB3 dock will work with the 15t!  HPs TB3 docks are not even certified to work with Omens (HP Support "explained" this fact to me over the course of a 20-30 minute phone call)!

HP Support has informed me this is a known issue...the Omen was purposefully designed with a crippled TB3 port.  HP Support claims they crippled the Omen laptops so that people who want working TB3 ports will buy EliteBooks instead.

I ran into the same issue with the "mDisplayPort 1.2"... Which is NOT actually a DisplayPort 1.2!!!  Its an mDP 1.1 at most, with some more HP proprietary lockdowns.  There's a fun page on the HP Support site that explains this scam...

Now onto the "NVIDIA GTX-1070 Max-Q" in my HP Omen laptop... I continuously have problems with the official NVIDIA drivers.  I've spent many hours troubleshooting with NVIDIA Support and they are at a complete loss.  Their conclusion is that the GPU chipset in my Omen 15t is NOT one of theirs... HP appears to have created a fake/counterfeit GPU chipset that tells the OS its an "NVIDIA GTX-1070 Max-Q", but is NOT.  HP Support denies this and won't tell me what is ACTUALLY in my laptop or provide support.  NVIDIA won't provide support since my GPU is counterfeit, so I'm stuck.

Another lie was the "NVMe" SSD.  I purchased my laptop with a small 128GB NVMe SSD with the intention of upgrading it myself later.  Upon delivery I noticed the OEM SSD was quite slow...I unfortunately didn't save the benchmarks, but it was operating closer to SATA SSD speeds.  When I got around to upgrading the SSD I opened up the laptop and found an M.2 SATA SSD in there, NOT the NVMe that I ordered!!!  Someone had put an "NVMe" sticker on the SSD, I guess the sticker was supposed to make it faster??

At this point I should have complained to HP...but, I already had the laptop open and a real NVMe SSD in hand (Samsung EVO 970)...I just replaced it.  My drive performance skyrocketed!!

I've worked with every department at HP and every level of "Support"... I've even worked with 3 different "Escalation Managers".  HP denies the problems that I'm seeing with my own eyes.  I've been given the impression that HP is so used to falsely advertising product specifications that they think its FUNNY when they are called out.

This false advertising isn't funny to me.  $1644 was a big purchase in 2018 for me...I don't use credit, so it took me 2 years to save up that money.  In those 2 years I researched every gaming laptop by every brand...in the end I was down to the HP Omen 15t and the Alienware m15.  Due to sales the HP was $500 less, so I went with that.  That has been one of the biggest mistakes of my life.  I was SCAMMED out of $1644 by HP.

Its too late for me... its been too long and I can't get my money back.  I hope that someone else reads this post and avoids the complete SCAM that HP Omen laptops are!

Thanks for your time...

[Echo_Lake]

@pcorning

Welcome to the HP Support Community!
 

I apologise for any inconvenience caused. Your business means a lot to us. As we have limited support boundaries in the support community as of now.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[pcorning]

@Echo_Lake

Thanks for your quick response, however I invite you to read my post again.

I've been working with HP "Support" for the past 6 months!

The HP "Support" stance is that HP ripped me off and that's their policy.  My laptop is not working as advertised, but its working "as designed", and its MY FAULT for not knowing about the scam prior to purchase.  HP got my money, that's all they care about!

Does the Community arm of HP Support have a difference stance?

P.S.

Please don't use the word "inconvenience" or claim that my "business means a lot to (HP)".  Neither of those are true.

HP ripped me off for $1644 and has been stringing me along with nothing but lies about that scam since I discovered it.