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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV)
Microsoft Windows 11

hi,

[1] my system (bios F.05) nicely runs 64GB (2x32GBkingston fury impact ddr5-4800 cl38) but bios does report 0ram.

Spoiler
RAM
KF548S38-32
- Capacità: 32GB
- Velocità di clock predefinita: 4800MHz
KF548S38-32
- Capacità: 32GB
- Velocità di clock predefinita: 4800MHz

DSC_5283.JPG

[2] HP Support Assistant sw always requires to calibrate my battery.

 

TIA

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @macrionitis 

 

(1) Ignore 0 GB Memory in BIOS, it's a BIOS bug

 

(2) --->>> Please < calibrate > your battery ...

Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1662653075058.png

 

(3Shutdown notebook

(4) Disconnect charger

(5) Press and hold <power> button for 30 seconds

(6) Connect charger and wait until battery is fully charged ( check LED indicator )

(7) Start notebook and log in to windows and wait a few minutes

(8) Shutdown notebook

 

(9) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(10Please report your results

View solution in original post

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
5 REPLIES 5
HP Recommended

Hello @macrionitis 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2Please report your results

HP Recommended

hi @Ub6424, thanks for your reply,

Spoiler
Nome SO Microsoft Windows 11 Pro
Versione 10.0.22000 build 22000
...
Modello sistema OMEN by HP Laptop 16-b1xxx
Tipo sistema PC basato su x64
SKU sistema 665V4EA#ABZ
...
Versione/data BIOS AMI F.05, 10/03/2022

btw, as i wrote it's only  bios setup [F10] reports 0ram.  PC Hardware Diagnostics UEFI [F2] is able to see all ram installed.

DSC_5286.JPG

Windows works flawless with 64GB ram too .

Instead, still present the battery calibration request from HP Support  Assistant  sw.

HP Recommended

Hello @macrionitis 

 

(1) Ignore 0 GB Memory in BIOS, it's a BIOS bug

 

(2) --->>> Please < calibrate > your battery ...

Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1662653075058.png

 

(3Shutdown notebook

(4) Disconnect charger

(5) Press and hold <power> button for 30 seconds

(6) Connect charger and wait until battery is fully charged ( check LED indicator )

(7) Start notebook and log in to windows and wait a few minutes

(8) Shutdown notebook

 

(9) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(10Please report your results

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

@ub6424 wrote:

Hello @macrionitis 

 

(1) Ignore 0 GB Memory in BIOS, it's a BIOS bug

yes, i guess. That's pity. I hope for update from HP.

 


 

(2) --->>> Please < calibrate > your battery ...

 

done, thanks.

 

 

HP Recommended

@macrionitis wrote:

@ub6424 wrote:

Hello @macrionitis 

(1) Ignore 0 GB Memory in BIOS, it's a BIOS bug

yes, i guess. That's pity. I hope for update from HP.

 


(2) --->>> Please < calibrate > your battery ...

done, thanks.


You're welcome !

Good luck

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