Omen 16.1 Intel 2021, bios doesn't report ram and Hp support assistant sw requires battery calibrati

[macrionitis]

hi,

[1] my system (bios F.05) nicely runs 64GB (2x32GBkingston fury impact ddr5-4800 cl38) but bios does report 0ram.

Spoiler

RAM
KF548S38-32
- Capacità: 32GB
- Velocità di clock predefinita: 4800MHz
KF548S38-32
- Capacità: 32GB
- Velocità di clock predefinita: 4800MHz

[2] HP Support Assistant sw always requires to calibrate my battery.

TIA

[ub6424]

Hello @macrionitis 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[macrionitis]

hi @Ub6424, thanks for your reply,

Spoiler

Nome SO Microsoft Windows 11 Pro
Versione 10.0.22000 build 22000
...
Modello sistema OMEN by HP Laptop 16-b1xxx
Tipo sistema PC basato su x64
SKU sistema 665V4EA#ABZ
...
Versione/data BIOS AMI F.05, 10/03/2022

btw, as i wrote it's only  bios setup [F10] reports 0ram.  PC Hardware Diagnostics UEFI [F2] is able to see all ram installed.

Windows works flawless with 64GB ram too .

Instead, still present the battery calibration request from HP Support  Assistant  sw.

[ub6424 · Accepted solution]

Hello @macrionitis 

(1) Ignore 0 GB Memory in BIOS, it's a BIOS bug

(2) --->>> Please < calibrate > your battery ...

Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(3) Shutdown notebook

(4) Disconnect charger

(5) Press and hold <power> button for 30 seconds

(6) Connect charger and wait until battery is fully charged ( check LED indicator )

(7) Start notebook and log in to windows and wait a few minutes

(8) Shutdown notebook

(9) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(10) Please report your results

[macrionitis]

---

@ub6424 wrote:

Hello @macrionitis 

(1) Ignore 0 GB Memory in BIOS, it's a BIOS bug

yes, i guess. That's pity. I hope for update from HP.

---

(2) --->>> Please < calibrate > your battery ...

done, thanks.

[ub6424]

---

@macrionitis wrote:

---

@ub6424 wrote:

Hello @macrionitis 

(1) Ignore 0 GB Memory in BIOS, it's a BIOS bug

yes, i guess. That's pity. I hope for update from HP.

---

(2) --->>> Please < calibrate > your battery ...

done, thanks.

---

You're welcome !

Good luck