Omen 17 Light Studio - No Layouts

[KaySaule]

I just got my Omen 17 Laptop set up and was playing around with the various settings and found Light Studio in the Omen Command Center. Whenever I open Light Studio, there are no layouts to choose from to change/customize the keyboard backlights. 

I looked through some other posts about Light Studio, but those fixes didn't solve my issue. I've also tried uninstalling and re-installing. Any suggestions would be appreciated!

[banhien]

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@KaySaule wrote:

I just got my Omen 17 Laptop set up and was playing around with the various settings and found Light Studio in the Omen Command Center....

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@KaySaule 

Please use Windows Store, search for Omen Gaming Hub, install to your machine and try again. You need to select Effects to be able to see the layout.

Regards,

[KaySaule]

I have the Gaming Hub installed and updated. When I open Light Studio, there's just nothing there in the effects or layout tabs. The area where there should be the layout, is just the black grid screen. 

[banhien]

@KaySaule 

Looks like your machine does not support this feature. From my machine

 

I can select each zone to modify.

Regards.

[Photoray002]

@KaySaule  tell us the exact Product Number of your Omen. 

If this was a custom - configure to order (CTO) model, which option did you choose for your keyboard?

Press Control/Alt/S for the information menu in windows
Or
Go to the Start menu and scroll to H/HP Help and Support/HP Support Assistant.
Open the program and click on your computer in the list.
The 7 digit Product Number will be listed in both those places.