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07-07-2022 08:45 PM
new out the box omen 17.3 2021 model 17t-ck000
trackpad wobbles. has dead play/ slack/take up travel before the click and will stay stuck depressed. have to push hard and wipe 4 fingers up/down/sideways many times to get it unstuck/ back to centered int he cutout. thing SUCKS!!!! totally unuseable.
sent in last week and they said they replaced it. same exact **bleep**. and to clarify this is NOT an software issue, the mouse on screen always works great its a mechanical touch pad problem like the unit is loose inside the chassis causing it to slide around and get itsself jammed.
Thing is brand new and i love it otherwise but this is very upsetting. havent been able to use it as a laptop since i have to use a usb mouse even after getting back from repair...
Is there any solution or do i have to sell this for a major loss and get a different brand? Wish i could get them to exhange it for a new different model without this trackpad problem!
08-05-2022 09:20 AM
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back/rear of your notebook in small alphanumeric letters.
The product number (p/n) is legally allowed information about the computer. This is not sensitive data.
It is allowed to publish it in public.
press [windows key] + r
( run command )
copy / paste the System SKU value and BIOS Version/Date value
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