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‎09-20-2022 08:58 PM

HP Recommended
Product: OMEN Laptop - 17-cb1070nr
Operating System: Microsoft Windows 11

My keyboard colors are not correct anymore1.jpg2.jpg3.jpg4.jpg5.jpg

Category:
8 REPLIES 8

‎09-21-2022 04:29 AM

HP Recommended

Hello @Iceeyoo 

Sorry to hear that you are having problems ... I would like to help you.

(1) Since when is this problem known?

(2) What is the version of OMEN Gaming Hub SDK Package ? 

1.0.54 Rev.B

 

(3) Please report your results

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‎09-22-2022 05:12 PM

HP Recommended

Hello Ub6424,

 

And thank you for the reply.

 

I do not know where to find the SDK Package.  But the Gaming Hub version is 1101.2209.3.0

 

The problem started mid 2021 and I am just now asking about it as I thought it would be fixed with an update.  But no luck so far.

 

Thanks.

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‎09-22-2022 05:36 PM

HP Recommended

Hello @Iceeyoo 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Uninstall OMEN Gaming Hub

(3) Reboot Windows

 

(4) Download and install

OMEN Gaming Hub SDK Package

1.0.54 Rev.B48.2 MBFeb 18, 2022Download

(5) Reboot Windows

 

(6) Test <keyboard color> settings

(7) If it still fails it's a technical or software bug ! Live with the color flaw...

(8) Please report your results

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‎09-23-2022 07:28 AM

HP Recommended

None of the solutions are working.  The leds are all off color, I can not select blue for anything.

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‎09-23-2022 08:05 AM

HP Recommended

Hello @Iceeyoo 

 

Install from Microsoft Apps Store:

https://apps.microsoft.com/store/detail/omen-gaming-hub/9NQDW009T0T5

 

Please report your results

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‎09-23-2022 06:23 PM

HP Recommended

I installed it and again no change, the lights are still the wrong color.

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‎09-23-2022 07:33 PM

HP Recommended

Hello @Iceeyoo 

 

As I wrote before it's a technical or software bug ! 

 

HP warranty valid -> Contact HP Support for service repair / keyboard replacement / bios update / Omen software fix

or

HP warranty expired: Live with the color flaw...

 

Kind regards

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‎10-07-2022 05:08 PM

HP Recommended

Please report back

Kind regards

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