Omen 17 can't play game

[JO1119]

Hello,

I have a new Omen 17 gaming laptop. I purchased a game with the following recommended and minimum requirements:

Minimum

OS

Windows 7 SP2 and Higher

Processor

Intel i3

Graphics

NVIDIA GeForce GT 630

Memory

4GB Ram

Recommended

OS

Windows 10

Processor

Intel Core i5-4690

Graphics

NVIDIA GeForce GTX 670

Memory

6GB Ram

Each time that I open the game I receive the following error message:

Msg: Can't initialize 3D acceleration. Failed to create device, no d3d11

support: 0x887a0004

File: 1130

Computer: LAPTOP-09DOL2ED

This is an unofficial build. base\run.cpp compiled Nov 19 2019

01:37:20

I have done the following to fix the issue:

1. Run all troubleshooting on the drives
2. I have confirmed that my DirectX (Version 12) is up-to-date and confirmed that Direct3D Acceleration is "Enabled"
3. I have made sure that the graphics card drive is updated
4. I have reinstalled Visual C++ Redistributables

None of these potential solutions have fixed the issue. I don't know what I can do to get the game to work. Any help would be greatly appreciated.

[praveen196]

@JO1119 Welcome to HP Community!

I understand that you are unable to play the game.

Please perform the below steps and check.

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Try creating a new user account on your computer.

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!