02-20-2019 05:29 PM
I have the omen x gaming laptop 17 inch, I had to reset my computer because every time I launched the command center it would freeze the entire computer, after resetting the command center is not there, so I install from the windows store that one doesn't work either and I remember people having problems with the windows version as well, so I guess its still a problem it seems, what to now since the windows store version is broken, the dedicated omen button does nothing as well
02-20-2019 06:01 PM
Did you reset using the HP Recovery setup and reinstall Windows?
1. Make sure Windows is fully updated. Go to All Settings>Update and Security and manually check for updates. Continue to do this manually until there are no more it can find.
Then go to the HP Support Assistant and search for any driver updates and install them.
2. Uninstall the OCC and reinstall it from here... OMEN Command Center - Microsoft Store
3. Type Services in the Windows Search bar and hit Enter. Scroll down to HP Omen HSA Service and see if its marked as Running Automatic. If it is not, double click on it and change the Startup Type to Automatic and click the Start button.
4. Then go to the Windows Search bar and type Device Manager and hit Enter. Scroll to Software Components and expand it. Look for Omen Software and Services and make sure there is no yellow caution sign next to it.
Let me know if that helps.
02-21-2019 03:25 PM
also, there's no info for the download and upload speed either, so that is broke and network booster is also, the only thing that's works right is the lighting tab and the overclocking which i don't use why does this thing suck? 😕 is there a difference I can use because the windows version is just not good at all, I see why it has so few reviews on the store
02-21-2019 05:21 PM
Im not sure why the network booster isnt working.You checked off all the things I mentioned above?
The microsoft store is the way to get the update now days unfortunately. Its part of an agreement OEMs had to make with Microsoft.
Ya I wouldnt recommend overclocking a laptop and would not use that function. Its going to cause the laptop to just overheat most likely.
The Omen Key not working is a glitch that HP knows about and hasnt come up with a solution yet.
02-22-2019 03:05 PM
i see smh omen key broke got it , but the network booster use to work fine before 😕 but i wasnt using the windows store version i was using a command center version from a random download from the forums a long time ago , that was the one that was messing up , sigh now its back to this **bleep**ty windows version that doesnt even work the way its supposed to 😕
02-22-2019 03:12 PM
Yes, its been a mess since the software was moved to the Windows Apps store.
I dont think the old version will work anymore with the newest version of Windows, but you can try if you havent already.
Uninstall the Windows app.
Then go to this page and follow the instructions on how to install the old version.
There are a few things that have to be done besides simply installing the OCC and I have them listed.
If you have done all of this already and it still did not work, then all I can advise is to wait for an update. Sorry.