Omen Command Centrel not working

[Hatzz]

Hello, i just bought a new laptop and when  i want to install the Omen Comand Centrel from hp site said that is for AMD platforms and i don't have a AMD platform and then my laptop restart.

After I tryed to install it from Microsoft Store but he don't recognize my laptop.

[asmita6658]

@Hatzz

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are unable to download and install the OMEN Command Center. 

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's try these steps -

1) Click on the Windows Store icon in the system tray.
2) Search for OMEN Command Center.
3) Click Update.
4) Wait while the program downloads and installs.
5) Click Play. OMEN Command Center opens.

Let me know how that goes. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!
 

[Hatzz]

I Download the app from Microsoft Store but she don’t recognize my device.  

[A4Apollo]

Hi @Hatzz, I am the Mr.Robot. It looks like you were interacting with @asmita6658, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned after installing the app from the app store the device is not getting recognized.

Try the steps recommended below.

To resolve this issue, perform the following steps. 
 

Try uninstalling the app and update the Omen command center software using this link. Click Here

Refer the Omen command center compatibility guide using this link. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hatzz]

I checked and is compatible, but when i try to install this happen: 

[A4Apollo]

@Hatzz, Thanks for your quick response and time again.

I appriciate your efforts for writing back to us.

As you mentioned you still have issues instaling the omen command center software.

Try uninstalling the software from the control panel and install the Omen control center software using HP recovery manager.

Refer this article to know more information about using HP support assistant. Click Here

If you still have issues try performing a system reset on your PC. 

Refer this article to know more information about performing a system reset. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!