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‎09-06-2022 12:46 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B5AV)
Operating System: Microsoft Windows 11

Hi, I'm using OMEN 16.1 B0009TX system It is working perfectly fine so far but I updated the omen gaming hub recently and now it started to create footprints files in c drive. I tired to uninstall and reinstall the application even I fresh installed the windows 11 but still same. But when I downgrade the Omen Gaming Hub the file generation stops but then when i go online i cant use the application as it asks me to update then same thing repeats. Please, help me solve this issue! 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2022 11:45 AM

HP Recommended

I found solution which is working:

  1. Backup your all data and save games files from Windows Drive. (C:\\)
  2. The make the bootable drive for fresh windows installation. 
  3. Now, when you you are about the select the drive for windows installation just wait and format all the partitions associated with previous windows installation (efi, recovery, boot and windows installation drive). Don't just delete all the partitions and install windows it wont work (I tried and failed) you need to format.
  4. After that let windows update all drivers and updates.
  5. Then disable the HP Omen HSA service from services.
  6. Install Omen Gaming Hub SDK and reboot.
  7. Now, when you try to run then omen gaming hub it will ask you to enable HSA service just enable it check C drives for any footprints. 

 

Omen.png

 

View solution in original post

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17 REPLIES 17

‎09-06-2022 12:04 PM

HP Recommended

Hello @Waheed_ 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-06-2022 02:23 PM

HP Recommended

Same issue here. 

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‎09-06-2022 03:00 PM

HP Recommended

OS Name Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

System Model OMEN by HP Laptop 16-b0xxx

System SKU 4M1S5PA#AB2

BIOS Version/Date AMI F.30, 19/03/2022

 

SS.png

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‎09-06-2022 05:49 PM

HP Recommended

Hello @Waheed_ 

 

(1) Create Windows system <restore point>

Restore point name: Start of testing

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Uninstall OMEN Gaming hub

 

(3) Download and install

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A0.5 MBMay 21, 2021Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A17.3 MBMay 21, 2021Download

Intel Serial IO Driver

30.100.2104.1 Rev.A0.8 MBSep 10, 2021Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.A18.5 MBSep 10, 2021Download

Intel Gaussian and Neural Accelerator Driver

2.00.00.1097 Rev.A0.8 MBMay 21, 2021Download

 

(4) Reboot

(5) Download and install

NVIDIA Graphics Driver

30.0.14.7219 Rev.A929.5 MBOct 5, 2021Download

Realtek High-Definition (HD) Audio Driver

6.0.9159.1 Rev.A384.2 MBSep 10, 2021Download

 

(6) Reboot

(7) Download and install

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(8) Reboot

(9) Create Windows system <restore point>

Restore point name: OMEN 1.0.57 Rev.A

How to Create a System Restore Point on Windows 10 or Windows 11

 

(10) Test OMEN gaming hub ( check for new footprints )

(11) Let OMEN gaming hub program update

 

(12) Test OMEN gaming hub ( check for new footprints )

(13) If it still fails ( new footprints ) => OMEN software bug ! Please report to HP/OMEN Support !

=> Use Windows Restore to return to <restore point name: OMEN 1.0.57 Rev.A>

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

 

(14) Please report your results

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‎09-07-2022 09:36 AM

HP Recommended

I followed all the mentioned steps but api foot print files are still being generated. Please, let me know how to contract omen technical support in order to report this bug in latest gaming hub build.

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‎09-07-2022 10:47 AM

HP Recommended

Hello @Waheed_ 

 

Please report the problem to  --->>> HP Support

Detailed information on how to reproduce the error should not be missing...

 

Good luck

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‎09-08-2022 04:50 AM

HP Recommended

After days of troubleshooting I found the root cause of the problem. Which is XTU incompatibility with new HP omen gaming hub as it after disabling the XTU Drivers in device manager the footprint file regeneration is far less from hundreds of files to just a few, four files in my case.  

Please, someone who is experiencing the same issue can try and confirm this.  

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‎09-08-2022 04:52 AM - edited ‎09-08-2022 04:54 AM

HP Recommended

@Krikol Please try the following: 

After days of troubleshooting I found the root cause of the problem. Which is XTU incompatibility with new HP omen gaming hub as it after disabling the XTU Drivers in device manager the footprint file regeneration is far less from hundreds of files to just a few, four files in my case. 

Lets us know what you find! 

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‎09-08-2022 05:46 AM

HP Recommended

I did this. Then I reboot my computer and when I launched the Omen Gaming Hub, it asked me to update it. So I did it and now it generates 4 "api footprint" files too. But it won't stop spamming them...

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