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Omen Gaming Hub does not display CPU load

HP Recommended
OMEN 17 2020
Microsoft Windows 10 (64-bit)

After upgrading to OMEN gaming hub, the CPU load is not displayed either on the performance management tab, or on the undervolting tab, or on the system indicators, respectively, the fan speed is not normally regulated, it is impossible to conduct tests during undervolting

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HP Support Agent
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@ReD_HammeR

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Hello, thanks for your answer. My notebook is OMEN by HP Laptop 17-cb1004ur, product number is 104M9EA#ACB, serial number is CND0226WH0, BIOS F.20

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HP Support Agent
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@ReD_HammeR

 

Thank you for the information.

 

I recommend you download and install the Omen command center from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110380.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Problem still exists.After installation nothing has changed .

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HP Support Agent
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@ReD_HammeR

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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