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Level 2
24 22 0 6
Message 1 of 7
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Solved!

Omen Gaming Hub - "Undervolting" menu is not working. OCC SDK cannot be installed...

HP Recommended
Omen 15 2020
Microsoft Windows 10 (64-bit)

I'm using "OMEN Laptop - 15-ek0002nt" model Omen 15 2020 laptop. Today Omen Control Center updated from Windows Store to version v. 11.0.8.0 and its name changed to "Omen Gamin Hub". Most important change is now we have "Undervolting" tab!

 

Unfortunately "Undervolting" tab is not working for me it says:

 

The required HP services cannot be found. To resolve this, please click the "Update" button below.
Please note OMEN Gamin Hub will close and your PC will be rebooted during the process.

If this problem persists, please contact us using the feedback button, or contact HP support.

 

When I click "Update" button it automatically download latest "OMEN Command Center SDK Package":

Driver - OMEN Laptop - 15-ek0002nt | HP® Customer Support

 

It says installed, reboots PC but nothing changes, when I go to "Undervolting" tab, same message and download process starts again. Also I cannot install SDK manually, no errors, reboots but no SDK installed.

 

I remember that I already installed this version before and the file "sp110577.exe" is exists on my downloads folder so I cannot remember wrong. Also "Network Booster" is working, which means that SDK is installed. If it was not installed, "Network Booster" should not work...

 

Also I cannot see SDK record in Windows Apps & Features list or in add/remove programs.

 

OMEN Gaming Hub UndervoltingOMEN Gaming Hub Undervolting

 

 

6 REPLIES 6
Author
Level 2
24 22 0 6
Message 2 of 7
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HP Recommended

Any suggestions?

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Author
Level 2
24 22 0 6
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@MysticCS ?

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Author
Level 2
24 22 0 6
Message 4 of 7
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Any ideas?

 

Does not anyone knows how OGH works with other required HP services like Omen SDK, System Event Utility or XTU? I removed and reinstalled all but problem still the same. SDK is installed, I know because Network Booster is working...

 

"Undervolting" menu needs what to work?

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Level 5
Level 5
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HP Recommended

Hi, this message of driver required means the Intel XTU services failed, the undervolting feature is rely on XTU service, so OMEN Gaming Hub will pop up message to require driver updates. but currently your laptop installed latest XTU driver, it is newer than OMEN SDK driver (including XTU drivers as well but might be older version), so even reinstall OMEN SDK by following pop up message link still fail.

I know engineering team will release new OMEN SDK driver to include latest XTU drivers.

At this moment, you can try below steps to see if it works.

Uninstall your Intel Extreme tuning utility, and roll back your XTU driver to previous version (in Device manager, software components), after roll back to previous version, open OMEN Gaming Hub to follow the link to install OMEN SDK driver again. After reboot, check the "underbolting" feature again. Thanks.

 

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24 22 0 6
Message 6 of 7
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Hello Waley,

 

Thank you very much. This information is what I'm exactly looking for! Issue resolved just after rolling back XTU driver to 6.5 version. 

 

Cheers,

 

Working old version:

XTU_Driver2.JPG

 

Not working new version:

XTU_Driver.JPG

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Level 5
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Glad to see it works now. Actually it is not driver version compatibility issue, undervolting also works with latest XTU version 7.0.1.4. This is because the XTU service didn't load successfully, so undervolting cannot work. Roll back to previous version and then install OMEN SDK can initial XTU service again.

the 7.0.1.4 would be through Windows update automatically, so maybe after period time, the driver will be updated to 7.0.1.4 again automatically. but the undervolting should be no problem. Thanks.

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