• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
HP Recommended
HP Omen 17-cb1770ng

Since the latest HP Omen Gaming Hub update from Nov. 5th (3 days ago) I can't use the application anymore because I get an "XTU Service initialize error" and a "System.UnauthorizedAccessException" error when selecting the "Undervolt" feature. It says something about missing access rights to the folder where the "update SDK package" is located, but I have changed nothing in my system whatsoever. The precise error is also described on the HP website.

 

I have already tried:

 

- the suggested fix from the HP website that I linked above (manually installing the SDK package), which did not work. when selecting the "install" file from that SDK folder, a CMD window pops up that shows access right and install errors as well. I also tried installing the SDK package from another location of my drive - same errors.

 

- deinstalling Gaming Hub completely and manually downloading and re-installing it via the official website, with no success.

 

- installing an older version of Gaming Hub from 2 weeks ago, when everything was still working perfectly. Gaming Hub does not open unless I update it tho, so the update is mendatory, which is very unfortunate.

 

- additionally I tried rolling back the Intel XTU drivers to an older version manually via hardware manager > software components, as well as installing the drivers again manually from the SDK folder. that didnt help either.

 

I'm out of ideas and it would be great if I could find any help here.

1 REPLY 1
HP Recommended

Immagine 2024-11-09 052529.pngSame issue!! Undervolting not working at all due to XTU services troubles. No troubleshoting at all is working, updating, rolling back, reinstalling, nothing.

Please kindly fix that, it's a feature integrated in my Omen 15 that I use so much and I need.

I also cannot check how I left my undervolting status!!! Need a solution asap!

Thanks

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.