Omen Gaming Laptop 16 , Lighting Issues Keyboard

[Omen161616]

As per the title I am having issues with the lighting on my keyboard. When I go the Omen Gaming Hub and turn the lighting affects off, the Esc Key, the key bellow that, Tab key, Caps Lock key, and Ctrl key stay on but in a static red colour.

Now when I place a static lighting affect on or an animation those keys change colour and light up as per normal. I have tried uninstalling and reinstalling Omen Gaming Hub. I have also tried going to the app settings and resetting it and nothing works.

Any advice appreciated or if you could direct me somewhere that could assist. My last option and I don't really want to nor am I even remotely certain it will work is reformatting my laptop to factory settings.

Attaching a picture for your reference

[sandytechy20]

@Omen161616 

Welcome to the HP support community.

I understand that you are getting issues with lighting on the keyboard, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Omen161616]

Thanks for the response. I have made sure that Windows is fully updated as well as any updates on HPSA, prior to me starting this thread. As you can see in the screenshot there are no updates available for me as I assume I have the latest of everything. The problem still persists currently. 

Any other solutions? Short of a format/ reset of my laptop. 

[sandytechy20]

@Omen161616 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers